Domino’s Pizza - Mobile commerce growing at astounding rate

Domino’s Pizza is driving traffic to its newly optimized mobile Web site with mobile advertising and seeing a surge in revenue from its mobile commerce platform.

While the pizza franchise continues to invest heavily in traditional media, it has seen significant growth from its mobile initiatives and plans to increase its investment in the mobile channel going forward. In addition to promoting its mobile site on Dominos.com and via email blasts, the company partners with mobile ad networks and with publishers directly to run banner ads across most of the top 10 mobile Web sites in the United States, including Pandora, ESPN and CNN.

“Mobile is a rapidly growing segment of our business, one that we expect to grow for years to come,” said Rob Weisberg, vice president of multimedia marketing at Domino’s Pizza, Ann Arbor, MI. “A major growth agent for our company over the last few years has been online ordering in the digital space. “A lot of what we get to see that’s occurring in our Asian markets and places like Iceland—mass consumer adoption of mobile commerce—it’s a crystal ball for what’s to come in the U.S. market.”

Mobile coupons have been increasingly relevant for consumers—and thus an increasingly effective tool for brands—during the current recession. Domino’s mobile coupons are tailored to consumers’ ordering history and are often time-sensitive. “We send out coupons via SMS that are relevant to you as an individual, an offer that’s strong and takes you to the site and all you have to do is hit confirm,” Mr. Weisberg said. “As far as our system-wide average, 85 percent of our business is delivery, and because of that, we know who you are, your name, address, phone number and what you’ve ordered in the past..

“By opting-in to receive these communications, you’re ensuring that you’ll receive the strongest deals Domino’s has to offer, mobile coupons that link directly back to our mobile ordering site,” he said. “In terms of ease and convenience of the transaction, mobile commerce can’t be beat.”

Domino’s believes that the importance of the mobile channel for its bottom line will only continue to grow.
“What gets us excited about the mobile space? You walk out of your home with your wallet, your keys and a third-screen—the three screens are TVs, computers and smartphones with a data plan,” Mr. Weisberg said.
“People are taking that third screen wherever they go, and mobile phones are one of the few things that aren’t shared, so we know exactly who we’re talking to via that mobile device,” he said. The hectic pace of modern life also makes mobile an indispensible channel for businesses. “Consumers are time starved, and as far as making meal decisions, 72 percent of consumers don’t know what they’re going to have for dinner at 4:30 p.m.,” Mr. Weisberg said. “Most people don’t plan that far ahead because of the time-starved nature of the world today, so our goal is to connect with consumers around that time of day, which is a major objective for quick-service restaurant companies like us. “The mobile screen is an opportunity to engage with them in a way that is relevant to them via SMS offers, mobile coupons,” he said. From Mobile Marketer at http://bit.ly/16Otap

For more information contact Andrew at damico@zipstripe.com

Hot Sauce SMS campaign sees 58 percent double opt-in

Baumer Foods' Crystal Hot Sauce ran a mobile campaign to build an opt-in mobile database of New Orleans Saints fans  for highly-targeted future marketing efforts - Crystal Hot Sauce used mobile as a means of creating an exciting brand image and building awareness among the 23-54 year old male sports-fan demographic

To accomplish this, Crystal Hot Sauce ran promotional spots as well as in-game telecast mentions on Cox Media’s CST network, during Saints’ games, prompting viewers to text to win a signed jersey and Crystal Hot Sauce gift pack. ”Crystal Hot Sauce and Baumer Foods are happy to be using mobile text advertising and the results speak for themselves,” said Tina Stubbs, marketing director at Crystal Hot Sauce, Metairie, LA. “We had an overwhelming response to our text sweepstakes and look forward to engaging with our customers, new and old, via this new marketing outlet.”

The results were astounding. On one Saturday alone, the campaign received in excess of 4,700 responses, and more than 54 percent of respondents double opted-in for future offers. To date this campaign has received more than 8,200 responses and achieved a double-opt-in rate of more than 58 percent.
 For more information contact Andrew at andrew@zipstripe.com

CoverGirl targets women with mobile ads for LashBlast mascara

 Procter & Gamble’s CoverGirl cosmetics brand is promoting its new LashBlast mascara via a mobile advertising campaign that is running on female-targeted WAP sites. Banners are running on sites that comprise the Quattro Wireless mobile ad network. The ads encourage consumers to click to find out how to get “bold, notice-me looks.” BrandInHand is P&G’s agency of record and declined to comment for this story.

"It is a no brainer that young women live and breathe on their mobile phone," said Steven Rosenblatt, vice president of ad sales for Quattro Wireless, Waltham, MA. "Cover Girl has been an industry leading brand in mobile for years now and their agency BrandInHand absolutely understands how to develop successful mobile campaigns.  "This is a great opportunity to connect with women and to also create a one-on-one dialogue with them through the text club," he said.

Consumers that click on the banners are routed to a landing page, which is available in both English and Spanish. The landing page is a micro site created especially for LashBlast products. The landing page gives users more information on the new LashBlast mascara and also links to CoverGirl’s Color Match line of products. Site visitors can browse CoverGirl products, watch videos or get tips from the experts.
Consumers can get tips from pros on how to apply shadows, liners and mascaras, as well as tips on how to get the perfect brows.

"Mobile is the ultimate one-to-one marketing vehicle," Mr. Rosenblatt said. "If a consumer opts-in and says that they want to receive information from your brand on their mobile device, these are definitely your most loyal and engaged customers. "Marketers have to be thinking about using mobile advertising to help build their consumer database because more and more consumers are using their mobile as their primary text communication device, whether via email or SMS," he said.

Site visitors can click to join the CoverGirl Text Club, which lets consumers opt-in for marketing messages from CoverGirl. Participants get deals, tips and freebies via two or three messages per month. Consumers that sign up for the CoverGirl Text Club get coupons sent to their phone as well. For example, one of the text-message promotions is a coupon that lets participants save $1 on any CoverGirl product and another gives any CoverGirl face product free to consumers that buy a foundation. From Mobile Marketer at http://bit.ly/KR37x

For more information contact mike@zipstripe.com

2,000 Opt-Ins to Pizza Hut Mobile Campaign

Quick-service restaurant Pizza Hut used mobile to generate buzz about its new Hershey’s Dunkers offering and built a mobile database of consumers to remarket to.

Calls to action ran on Cox Media's cable network asking viewers to text the keyword HUT to short code 269411. Consumers who texted in were entered for a chance to win a Pizza Hut pizza, once a month, for a year straight.

“Mobile was a great tool for this client because it offered a great way for the client to connect with their target demographic ... The combination of mobile and the sweepstakes offer of free pizza for a year proved to be an unbeatable combination,” she said. “The results were outstanding, and more than enabled the client to build a vast mobile database which they could use for future marketing.”

Ms. Simmonds said that in just two weeks the campaign has received more than 2,000 opt-ins and 54 percent moved on to double-opt-in.

Pizza Hut has been making a lot of headlines in the mobile space lately. Last month the company created a unique mobile ordering experience for its customers via an application that breaks traditional application boundaries. The fast-food chain launched an iPhone application that lets users order menu items from their phone. The application also serves as a source of entertainment for hungry customers waiting for their food delivery. From Mobile Marketer at http://bit.ly/3wUrkx

For information contact Andrew at damico@zipstripe.com